Privacy Policy
Effective January 1, 2026
Superior Franklin Concrete, franklinconcretecontractor.com, info@franklinconcretecontractor.com
Who this policy covers
This policy explains how Superior Franklin Concrete, a concrete contractor in Franklin, TN, handles the information you share when you visit our website, fill out our estimate form, call us or email us. It applies to this site and to the contact we have with you about your driveway, patio, slab or other concrete work.
We're a small local business. We collect what we need to answer you, give you an estimate and do the job, and that's it. You can read more about who we are on our About page, or head back to the home page any time.
What information we collect
When you fill out our estimate or contact form, we collect what you type in. That's usually your name, phone number, email address, the address of the job and a description of the work, such as cracks in a driveway or a new patio you want poured. If you send photos, we keep those too.
When you call us at (615) 716-3053 or email us, we keep your name, number, email and the details of your project so we can follow up and set up your estimate.
When you browse the site, some information is collected automatically. This can include your browser type, device type, the pages you visit, how long you stay and the general area you're browsing from. It comes from cookies and similar tools, which are small files your browser stores so a site can count visits and remember basic settings.
We don't ask for payment card numbers, Social Security numbers or other sensitive details through this website.
How we use your information
We use what you send us to answer your questions, schedule your free in-person estimate, plan and do the work, send invoices and follow up after the job is done.
We use the browsing information to see which pages people find useful and to fix pages that don't work well on a phone or computer. We look at it in totals, not to track any one person.
We don't sell your personal information. We don't rent it or trade it to other companies for their own marketing.
Who we share it with
We share information only when it's needed to run the business or the job. Our contact form is run by an outside form service, so what you type passes through that service before it reaches us. Our website host and any analytics tool we use may also handle browsing data on our behalf.
If your project needs a permit or an inspection, we may give the job address and project details to the city or county office that issues it. We may also share information if the law requires it, or to protect our business, our crew or our customers.
These outside services have their own privacy policies, and we suggest reading them if you want the full picture of how they handle data.
Cookies and how to control them
Most browsers let you block or delete cookies in their settings. If you do, the site will still work, though some features like form autofill may not remember you.
Some analytics tools also offer their own opt-out tools or browser add-ons, and many browsers let you send a request not to be tracked.
How long we keep it
We keep your contact and project details for as long as we need them to finish your job, stand behind our work and keep the business and tax records the law expects us to keep. After that, we delete it or remove anything that identifies you.
If you reach out but don't hire us, we keep your request only as long as it's useful for following up, unless you ask us to delete it sooner.
Your choices and rights
You can ask us to tell you what personal information we have about you, to correct anything that's wrong or to delete it. We'll do that unless we need to keep something for a job that's still open, for our records or because the law requires it.
If we ever send you messages you didn't ask for, you can tell us to stop and we will.
To make any of these requests, reach us through our Contact page or call (615) 716-3053. We may ask you to confirm a few details first, so we know we're talking to the right person.
Keeping your information safe
We take reasonable steps to protect what you send us, such as limiting who on our team can see it and using services that protect data in transit. No website or email system is completely secure, so please don't send anything through the site that you'd want handled with more care than an everyday business conversation.
Children's privacy
This website is meant for homeowners and property owners. It isn't aimed at children under 13, and we don't knowingly collect their information. If you believe a child has sent us personal information, let us know and we'll delete it.
Changes to this policy
We may update this policy when our tools or the way we work changes. When we do, we'll post the new version on this page, and it applies from the time it's posted.
Questions or privacy concerns
If you have a question about this policy or a concern about how we've handled your information, tell us. Use the form on our Contact page or call (615) 716-3053, and we'll look into it and get back to you within 1 business day.